Map the current work
Understand the outcome, handoffs, delays, exceptions and decisions before choosing technology.
Redesign the work.
Then apply AI.
We map the current process, identify friction and design how people, systems and AI should work together.
What this work involves
Design the future workflow
Remove unnecessary steps, define information needs and decide where AI can prepare or complete work.
Set human decision points
Specify approvals, escalation paths and the context a reviewer needs to make a sound decision.
Define the measures
Agree the baseline and track cycle time, quality, cost, control and the experience of the people doing the work.